Last Updated: April 6, 2026
1. Introduction
Welcome to Reseller HUB. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including My Shop Agent (WhatsApp AI Bot) and Rider Hub (Delivery Management System).
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, business name, and address
- Business Data: Product information, order details, customer messages, and delivery records
- WhatsApp Data: Messages sent through My Shop Agent for order processing
- Delivery Information: Rider details, delivery addresses, and tracking data
- Payment Information: Transaction records and payment history (we do not store credit card details)
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our services (My Shop Agent & Rider Hub)
- To process orders and manage deliveries
- To communicate with you about your account and services
- To send automated WhatsApp messages for order confirmations and updates
- To improve our AI algorithms and service quality
- To generate business analytics and reports for your dashboard
- To comply with legal obligations
4. Data Storage and Security
Your data is stored securely on our servers and connected services like Google Sheets (if you choose to integrate). We implement industry-standard security measures including:
- End-to-end encryption for all communications
- Secure cloud infrastructure with regular backups
- Access controls and authentication protocols
- Regular security audits and updates
5. Data Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party services that help us operate (hosting, WhatsApp Business API, Google services)
- Your Customers: Order and delivery information shared with customers as part of normal business operations
- Legal Requirements: When required by law or to protect our rights
6. WhatsApp Data
My Shop Agent operates through WhatsApp Business API. Messages processed by our AI bot are used solely for:
- Understanding and processing customer orders
- Providing automated responses and product suggestions
- Saving order data to your connected systems
We do not use your customer conversations for advertising or share them with third parties.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
To exercise these rights, contact us at privacy@resellerhub.pk
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Business records may be retained for accounting and legal purposes. You can request data deletion at any time by contacting support.
9. Children's Privacy
Our services are intended for business users aged 18 and above. We do not knowingly collect information from children under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@softsyncdev.com
- Phone: +92 334 2594456
- Address: Karachi, Pakistan